Guests must agree to the terms and conditions when booking. Prices are valid for bookings made through our website or Call Center. Check-in 15:00 hrs, check-out 11:00 hrs. Groups and weddings have separate rates, terms and conditions.

Reservation payment: The amount of one night will be paid at the time of making the reservation, the rest payment will be made upon arrival at the hotel. The credit card owner must be present with a valid ID during check-in and the same card that was used to make the deposit payment. Incidental charges can be paid by credit card or cash.

Cancellation policy: Reservations can be changed up to 7 day before arrival, with rates and availability subject to change for future dates. Cancellations within 7 day of arrival incur a 1-night penalty. No-shows or early departures result in the total amount being charged.

1.- We operate under a cashless policy.

2.- Online payments for extensions are not accepted.

3.- You must present a valid ID and the original credit/debit card used for your reservation at checkin.

4.- We strictly comply with all current child protection laws. Official identification is required for all guests at check-in.

RESIDENTIAL RETREAT PROGRAM: 

These Residential Retreats inclusions are exclusive to our Two Bedroom Ocean Front & Penthouse, Three Bedrooms & Grand Penthouse categories. More Information

- Private in-suite premium bar (1): This benefit applies once per stay. For All-Inslusive reservations only. Subject to a minimum length of stay of 3 nights.

- One Bottle of Moët & Chandon (2):  Once per stay, for Room-Only reservations only. Subject to a minimum length of stay of 3 nights.

- Selected experience (3):  Available for all-inclusive reservations only. Subject to a minimum length of stay of 3 nights. Schedule your selected experience upon arrival with your butler. Guests will be able to access this benefit once again starting on the 6th night.

Villa del Palmar Cancún makes every effort to offer the information contained on the website truthfully and without typographical errors. In the event that at any time an error of this type occurs, beyond the control of Villa del Palmar Cancún at all times, said error will be corrected as soon as possible and the user will be provided with the information and options. established in current legislation.

Obvious Pricing Errors

The hotel reserves the right to cancel any booking where the price has been affected by a technical or human error, clearly identifiable as unreal or grossly disproportionate. In such cases, the customer will be duly informed and, if possible, offered an alternative based on the correct rate.